Buffalo Joe, Ice Pilots and George Bartel

Posted by Priscilla on Tue, Dec 12, 2012 @ 11:08 AM

George Bartel, our intrepid leader, joined Buffalo Joe earlier this month to watch the season premier of Ice Pilots.

Here he is flying back in the DC3.

What can you imagine yourself doing today?


DMC- Program Success through Knowledge, Resources and Relationships

Posted by Tahira Endean on Thu, Mar 03, 2011 @ 06:56 PM

Delivering Program Success through Knowledge, Resources and Relationships.

My goodness, what a big statement this is.

The kind of statement that when you hear it, you find yourself nodding your head sagely in agreement. The kind of statement that can also seem a bit broad, and perhaps not that meaningful, so we decided we should break it down and explore what this really means.

Delivering program success means that we have supported you in delivering clearly defined objectives. We have listened to what you need, and developed relevant program elements that support these needs. This may include great content or speakers that deepen attendees knowledge of a subject, encourage networking by providing time and space for conversation, or reward and show appreciation for your participants.

Knowledge is what our individual team members bring to the programs. Each member is focused on their specific role and area of expertise, but the majority have worked in many areas of the business and bring a depth of operational and creative experience in Western Canada earned over years, or decades, of delivering programs here. The cool thing about our team is that we know the basics so well, we have the time and energy to commit to keeping up with what is new, whether unique tours, artisans and their wares or classes, or something just for you that we haven’t even thought of yet.

Resources are the tools both internal and external that efficiently provide what you need. We have been doing this for a long time, and we are constantly evolving both the technology and the delivery to ensure a seamless experience for your guests.

Relationships are truly the key to our success. We have amazing partners here, people we like, people we trust, and together we create success for you. We all know when relationships are the most critical is when things don’t go exactly the way we had planned, this could be any number of things that are out of our control. Our relationships will allow us to respond in the way that provides the least guest impact and the best overall experience possible. We usually finish our programs with a hug.

This is how we will partner with you throughout Western Canada to deliver program success. We can’t wait!


Western Canadian Experiences

Western Canadian Experiences

e-DMC: The Debate

Posted by Tahira Endean on Tue, Mar 03, 2011 @ 09:33 AM

TIME – Training in Meetings and Events was a conference hosted by Meeting Professionals International BC Chapter and included a good number of meeting professionals from primarily the Pacific Northwest. Our President, George Bartel was invited to present on a lunchtime panel that looked at the way the industry is moving forward.

The subject was:
On-line Planning (e-dmc’s) – will DMCs and PCOs be out of a job?

This was set up as a debate that looked at the two sides of this topic with two industry leaders. However, the President of e-dmc, a web-site designed to provide an information funnel to “DIY” meeting an event suppliers in various local markets was unavailable to attend the debate.

George was up for the challenge though, and in his inimitable style, he showed both sides.

The traditional DMC is a high-touch, high-service model with experienced professionals who are intimately familiar with their destinations, its quirks and challenges, its highlights and its best suppliers.  When you have a program with one event or multiple days of programming, this is a team that will act as your concierge to the destination, and provide the amount of personalized support you require. George, thanks for that!









Photo Credit: Mark Kinskofer

Related Article: DMC Supporting Meeting Planners


Olympic Games IQ: A Guide to Sporting Event Hospitality Management

Posted by admin on Wed, Oct 10, 2010 @ 10:48 AM

Do you operate large events or sporting events hospitality programs? If so, here is a freebie to help you in planning for success.

Cantrav Services Inc. and our subsidiary EMS Event Management Solutions Inc. (EMS) have compiled this Olympic hospitality program management guide. Dubbed “Games IQ” it provides a blueprint for setting yourself up for success.

After our involvement in the Vancouver 2010 Winter Games, we found ourselves answering a number of questions about our experiences.  The knowledge that we had garnered was in demand. We realized that through our participation in the 2010 Games, we had gained insight that might be of value to others which we are sharing freely.

Inside you’ll find a valuable 25 page overview of our collective experiences in operating Corporate Hospitality Programs during the Vancouver 2010 Winter Games.

Essential elements include:

  • Tickets
  • Accommodations
  • Transportation
  • Accreditation
  • Logistics
  • Food and Beverage
  • Off Site Venues
  • Staffing
  • Contingency Planning

We have tried to create a quick, handy reference guide for sporting event hospitality program management which evolved through our experiences and observations.

Click here to download it now. Also, let’s get a community discussion going, so please come back and post your comments.

***Disclaimer-This booklet is not sanctioned or endorsed by the International Olympic Committee (IOC) or the Canadian Olympic Committee (COC), VANOC, LOCOG or any other official Sport Governing agency. It is purely a compilation of information from experience, and for your reference only.

Cantrav Services Inc. and our subsidiary EMS Event Management Solutions Inc. (EMS) have compiled this Olympic hospitality program management overview.


After our involvement in the Vancouver 2010 Winter Games, we found ourselves answering a number of questions about our experiences. The knowledge that we had garnered was seemingly sought after. We realized that through our participation in the 2010 Games, we had gained insight that might be of value to others.


However, the following compilation of our experiences does not presume to be an exhaustive explanation of all aspects of Olympic Hospitality and Program Management. Rather, we have tried to create a quick, handy reference guide which evolved through our experiences and observations.

George Bartel receives Tourism Vancouver Lifetime Achievement Award!

Posted by Tahira Endean on Sat, Jul 07, 2010 @ 04:36 AM

Lifetime achievement awards are great honours and on June 10th Tourism Vancouver bestowed theirs on our President, George Bartel. We are ecstatic! For the people that know George, and many do, this is a fitting recognition of a lifetime of dedication to tourism and promoting our destination.

If you don’t know George, he is a people’s person who is at once enthusiastic, entertaining and energetic. It’s undoubtedly why he has such a vast network of friends and contacts that extends locally, nationally and internationally.

George’s commitment to both the customer and thedestination is legendary. On top of this he embraces opportunity and is not afraid to take risks – which have both stung deeply and paid off handsomely!

It might sound like this is just sucking up to the boss, but don’t just take our word for it. The introductory speech by Rick Baxter, Chair of Tourism Vancouver, says it all. Here is a copy of Mr. Baxter’s words as he introduces George Bartel for the presentation of Tourism Vancouver’s Lifetime Achievement Award:

Rick Baxter: Each year we present the Hugh B. Main Lifetime Achievement Award for the development and promotion of tourism in Greater Vancouver.

Hugh Main, a former Vice President of CP Air, served as General Manager of Tourism Vancouver from 1972 to 1981, and this award is named in recognition of his leadership and lifetime of achievement.

This year’s recipient began his career in tourism at the Harrison Hot Springs Hotel in the early 1960′s where he learned to do whatever it took to serve the customer. He rose quickly from “ask me George” at the Hotel (a sort of “know it all” position) to a bellhop so well tipped that his family suspected he had his hand in the till!

In the late 1960′s and early ‘70′s there was one true believer in what Vancouver had to offer to the world. He opened the eyes of a young tourism community to the impossible, such as:


  • closing off the streets of Gastown for a party
  • pitching tents on Jericho Beach for a BBQ, and
  • flying clients to the top of the Lions Peak for a glass of champagne.



He knew then – and still knows today – everyone in town from the taxi driver to the doorman, from the cocktail waitress, to the hotel manager, and he challenges each of them to do more than they think is possible.

But most importantly, he knows the customer, and knows what it takes to bring convention and incentive business to the city. He has travelled extensively and has built relationships around the world. He listens to what the customer wants and convinces them that Vancouver can do it better than any competing destination.

Most recently, he worked with international sponsors, and even royalty, to coordinate their Olympic experiences. And he continues to successfully sell Vancouver as THE place to hold a meeting, to launch a new product, or to run an incentive program.

Never short of an opinion, he still espouses a vision of what Vancouver could and should be. Ladies & Gentlemen, this year’s recipient of the Hugh B. Main Lifetime Achievement Award is the president of Cantrav Services, Mr. George Bartel.

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